Advice Team Leader (17.5 hours)

Are you an experienced Adviser? Are you looking for an opportunity that will take your career to the next level of responsibility?  Would you like to join a dynamic, growing organisation where you can really make an impact, not just on the company but to improve the lives of people in Northern Ireland?  

We are looking for a passionate and motivated Advice Team Leader to support our staff and volunteers to have a great experience working for Advice Space. With line management responsibilities, you will be the first point of contact for anything advice related, and you will always drive a positive experience.  

You will have a strong advice background and be familiar with quality frameworks. You will work closely with management and advisor teams making sure that a quality service is provided to our clients. It’s an opportunity to make an impact – making improvements and implementing solutions where the service isn’t what it needs to be. It’s important that you feel confident in supporting staff and volunteers to work within the quality framework.  

If you feel you have the right skills and experience, then please apply today. 

We strongly believe in an inclusive and supportive work culture.  We recognise the importance of a good work-life balance and the need for a fulfilling and rewarding career.   Advice Space is an equal opportunity employer and as such we will consider all qualified applicants regardless of gender, race, disability, religion/belief, sexual orientation or age. 

Key Duties  

Quality   

• Quality assure cases ensuring that they meet the relevant standards used by Advice Space.  

• Carry out regular checks, assessments and internal audits as scheduled, liaising on an ongoing basis with advisers, offering feedback, coaching and support with the processes and use of back-office systems, including Advice Pro.  

• Report on any findings, including good practice and any improvements identified escalating any issues to management as required.  

• Identify any risks on advice provided.   Follow up any outstanding compliance requirements.    

• Co-ordinate with other staff involved in adviser supervision to ensure consistent policy and practice.   

• Develop and maintain effective administration systems and records relevant to the role.   Complete and distribute quality documentation.   

• Liaise with key personnel and external organisations to ensure quality levels are maintained and opportunities for improvement to systems are made.  

• Assist in the management of advice resources, ensuring documentation and samples are maintained.   

• Keep up to date with legislation, regulations, contract requirements and any changes in provision of service advice and the impact it may have on service users, or current ways of working.    

Development of staff and volunteers   

• Manage, develop, and motivate staff and volunteers. 

• Work with the Management team to select, recruit and train staff and volunteers.   

• Support with the induction of staff and volunteers and ongoing coaching.   

Learning & Development 

• Engage proactively in learning and development opportunities.   

• Identify the training needs of advisers through feedback sessions and contribute towards our learning and development plan.    

General  

• Create a positive working environment in which equality and diversity are well-managed and dignity at work is upheld.    

• Keep up to date with Advice Space aims, policies and procedures and ensure these are followed.   

• Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues.   

• Contribute to maintaining good relationships with partners and identify potential partners to develop referral relationships with.   

• Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.   

• Undertake any other reasonable tasks within the post holder’s capacity.      

PERSON SPECIFICATION    

Essential     

Education/Qualifications    

Good general level of education.   

 Experience    

Minimum of two year’s recent, relevant experience of working in the advice sector.   

Experience of creating and understanding reports and spreadsheets, as well as the ability to present findings and trends.   

Experience of using IT systems.

Relevant systems include telephony platforms, database software and online information resources.   

Experience of giving and receiving feedback objectively and sensitively and a willingness to challenge constructively.  

 Knowledge    

Good knowledge of the Advice Quality Standards and understanding of good quality advice for clients.    

Skills     

Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff and volunteers are empowered and motivated to do their best.    

Good interpersonal and communication skills, verbal and written.   

Good attention to detail.   

Good time management skills with the ability to prioritise effectively.    

Proven ability to build relationships with staff at all levels.    

Proven ability to prioritise effectively, to multi-task and to cope well under pressure.     

Other  

 Ability to commit to and work within, the aims, principles and policies of Advice Space.    

Commitment to reflective performance and continuing professional development.    

Ability to attend all Advice Space sites on an ongoing basis as required.   

Possess a driving licence and have own transport. 

This criteria will be waived in the event that disability prohibits and the post holder can demonstrate the effectiveness of alternative transport arrangements.    

Desirable  

Experience   

Experience of managing, developing and motivating staff and volunteers as well offering day-to-day support.    

Education/Qualifcations    

Educated to degree standard or equivalent.    

Possess relevant accredited coaching and mentoring qualification (ILM Level 3 or higher in Coaching and Mentoring) or equivalent.