Role Description
We are currently seeking passionate and motivated Advisers to join our team. You will be working for a charity committed to making sure that advice services are accessible and available across Northern Ireland.
Location: Office based, Belfast
About the role:
As an Adviser, you will be the first point of contact for clients seeking help, advice or information. Quality of advice and giving a great client experience are essential in running our business. You are expected to provide a multi-channel service and be agile in doing so. Teamwork and good communication are both essential.
Some of your key responsibilities will include:
· Provision of advice
· Supporting volunteers
· Maintain good relationships with partners
About you:
To be successful in the role of Adviser you will have an advice background with a qualification in Advice provided by Advice NI or Law Centre NI. You will also bring with you the following skills and experience:
· Empathy– understanding and responding to clients’ distress appropriately.
· Good knowledge of GDPR and client confidentiality.
· Ability to convey complex information in a way that is appropriate to the situation.
· Good understanding of what makes a good quality advice service.
· Ability to create a positive working environment in which equality and diversity are well managed.
· Good interpersonal and communication skills, verbal and written.
· Proven ability to build relationships with staff at all levels.
· Proven ability to prioritise effectively, to multi-task and to cope well under pressure.
Contact: recruitment@advicespace.me for an application pack.
We currently have a continuous recruitment process for this role and benefits include:
25 days annual leave + 13 public/bank holidays (F/T or else the P/T equiv.
1 extra day of birthday leave per year
Free Life Insurance (to 4 x gross annual salary)
Scheme in place for allowing paid time off for medical & health appointments
Free Westfield Healthcare & Benefits Scheme
Auto-enrolment pension contribution with the Workers Pension Trust
Belfast based with offices across North, South, East, West and City Centre
Working with a Real Living Wage accredited employer
The charity strongly believes in an inclusive and supportive work culture. We recognise the importance of a good work-life balance and the need for a fulfilling and rewarding career. We understand the changing demands of life and the need for flexibility in working arrangements to meet these demands. We are an equal opportunity employer and as such will consider all qualified applicants regardless of gender, race, disability, religion/belief, sexual orientation or age.
