Role Description
The Advice Services Managers will jointly lead operations and be a part of the Strategic Management Team at Advice Space to help deliver our Strategic Plan. We are looking for an excellent communicator with strong leadership skills and proven experience in operations, project and funder management, and people management, alongside a clear commitment to building and delivering high-quality advice services.
About the role
The Advice Services Manager will support Advice Space’s vision by jointly leading the Advice Services Team of staff and volunteers across all its office site locations and ensuring high-quality efficient delivery of triage, helpline, advice and representation services and developing a structure for proactive learning and growth opportunity. The role includes organising daily operations and staffing along with monitoring performance and service standards, supporting quality assurance and accreditation, managing office locations, building a learning centre (Academy) infrastructure for Advice Space, budget management, project/ funder reporting and driving improvements to maximise impact and outcomes based on client need.