Peter was released from prison and had been struggling to meet his living costs for over a month by the time he was referred to Advice Space. With job and advice centres closed during lockdown he could not access help with reclaiming Universal Credit via his online journal and his request to do so over the phone was denied. When we first reached out to Advice Space, Peter had no electricity, no food, and the situation was taking a toll on his mental health.
Our adviser was able to speak to Peters case manager on his behalf and to get Universal Credit successfully reclaimed with arrears of nearly £800 paid to Peter the following day. Don`t wait contact us immediately if you have a problem with your Universal Credit or any other benefit.