Advice Space - providing free confidential advice

What we do

Advice Space is here to offer free and up-to-date factual advice to anyone who needs it and to help people find a way forward

ANNUAL REPORT 2018-19

How you can help

You can train to volunteer at reception, be an adviser or get involved in campaigning but we are always open to developing new roles that means we can help more people.

If you think you have some skills that can help, contact us.

VOLUNTEER

What you can do

You can donate to help us make a difference. Our services are free but we have substantial costs to meet, staff and volunteer costs, rent, heat and light – your donation really helps keep the services going in your local area - no amount is too small.

DONATE

How we help

We can give you the knowledge to help you fight your corner and move a difficult situation forward or act on your behalf if it helps.

If you need help with a debt problem or a social security tribunal we will put you in touch with our specialist advisors.

GET ADVICE

Aims

We provide free advice to people with problems and we listen to what you say when things don’t work. We speak up to improve polices and practices that affect people’s lives by challenging decision makers.

The name Advice Space might be new but we have been around for more than 50 years as Citizens Advice. How we look has changed, but our ethos and our values are the same. Our focus is about helping people – no matter who they are – to exercise their rights and obtain fair treatment under the law.

Who are we?

Principles

Our advice is free, independent, confidential and impartial. We help you get access to the information you need to fight your own corner and, where appropriate, act on your behalf.

Mission

Through service excellence, we exist to create positive impacts for individuals and communities, by providing clarity and focusing on solutions to the issues affecting them.

How can our Online Triage Service Tool help you?

Our online information application can provide you with answers to problems you may be having with Employment Support Allowance, Personal Independence Payments or Universal Credit

Online Triage Service

COVID 19: Our Triage Service is being updated and will be back online soon

1. Click on the Online Triage Service Tool button to start

2. Enter a few personal details e.g. name, postcode and email

How does the Online Triage Service work?

3. Answer the questions that best descibe your problem or current situation

4. Once you have completed the questionaire the Online Triage Service will provide you with a solution on how best to resolve your problem

Volunteer for Advice Space

Volunteering roles available are:

Advisers, Campaigners, Fundraisers, Receptionists, Social media, Trustees, Digital Assistants, Web Chat Advisors puts you at the heart of Advice Space.

Learn more

Advice Space Partners

We believe in working in partnerships

With other organisations to deliver effective services to people when they most need it. Partnerships between statutory, private and voluntary organisations enable us to provide innovative advice solutions and add value to your existing services.

Learn more